FAQ's
Quick Questions​
Welcome to our Frequently Asked Questions section. Here, you’ll find answers to the most common inquiries about our phone sales and rental services. Whether you need help with billing, account management, or understanding our policies, we’ve got you covered. If you can’t find the information you’re looking for, feel free to contact our customer support team for further assistance.
No, all our plans are contract-free! You have the flexibility to change or cancel your plan at any time without any penalties.
Signing up is easy! You can visit our website and choose a plan that suits your needs. Simply follow the prompts to complete your registration and get started.
Yes, you can! During the sign-up process, you’ll have the option to port your existing number to Freedom Mobile. Just make sure your current number is active, and we’ll take care of the rest.
We offer reliable coverage across the country. You can check our coverage map on the website to see the specific areas we cover and ensure you’re always connected.
We offer a 30-day return policy for all purchased phones. If you are not completely satisfied with your purchase, you can return the phone in its original condition for a full refund or exchange. Please ensure the phone is returned with all original accessories and packaging.
No, there are no hidden fees. We pride ourselves on transparent pricing, so what you see is what you get. All taxes and fees are clearly outlined during the sign-up process.
You can easily manage your account online through our user-friendly portal. Here, you can update your plan, monitor your usage, pay your bill, and more—all from one convenient location.
Our customer support team is here to help! You can reach us via phone, email, or live chat. We’re dedicated to resolving any issues quickly and ensuring you have the best possible experience with Freedom Mobile.
Yes, you can change your plan at any time to better suit your needs. Whether you need more data or want to reduce your monthly costs, we make it easy to upgrade or downgrade your plan.
If you run out of data, you can easily purchase additional data through your account portal. We offer flexible data top-ups so you can stay connected without worrying about overage fees.
We’re sorry to see you go, but you can cancel your service at any time without penalties. Simply contact our customer support team, and they’ll assist you with the process.